Nov 06 2008

Skin Culture Peel 3000 Review

15 responses so far

15 Responses to “Skin Culture Peel 3000 Review”

1. # Skin Culture Peel - Skin Culture Peel Review » 3 Ways to Easily Get Rid of Large Poreson 04 Apr 2008 at 8:54 pm

   [...] use of a home chemical peel such as Peel 300 or 4000 not only helps to get rid of large pores for good but it can also deal with acnes scars, [...]

2. # pamelaon 02 Dec 2008 at 11:41 am

   I JUST FINISHED THE PEEL 4000 AND I AM IMPRESSED. I HAVE USED OTHER PEELS AND I REALLY DON’T KNOW WHY YOURS HAS BEEN THE BEST BUT IT IS. SCARRING FROM OVER THE YEARS IS BARLEY NOTICIBLE AND AFTER I DO ONE MORE 4000 I THINK I SHOULD BE DONE FOR A LONG TIME. MY SKIN LOOKS HEALTHY AND DEWEY, LIKE WHEN I WAS A YOUNG GIRL. I TRULEY AM IMPRESSED. GLAD I FOUND YOU

3. # Linda Florentineon 02 Dec 2008 at 2:45 pm

   Wow, Pam!

   Thanks for sharing your success! Your comment made my day. I’m sure other readers will appreciate your feedback, too. If you happen to remember, let us know how the second Peel 400 works for you.

   Happy Peeling!

   Linda

4. # grace ameloon 12 Dec 2008 at 6:20 am

   ik zou graag willen weten als er produten zijn voor de donkere huid

5. # grace ameloon 12 Dec 2008 at 6:21 am

   ik zou graag willen weten als er produten zijn voor de donkere huid
   aub in het nedelands

6. # Linda Florentineon 12 Dec 2008 at 12:41 pm

   Hoi Grace,

   Ik hoop dat deze vertaling is duidelijk. Skin Peel Cultuur werkt voor alle huidtypes kleuren en soorten, dus het zal goed werken op donkere huid. Als u een kijkje nemen in de herziening van Skin Peel Cultuur 4000, ziet u beelden van een donkere man die gevild had geweldige resultaten met de behandeling. Laat het me weten als u verder nog vragen heeft.

   Met vriendelijke groet ,

   Linda

7. # Patriceon 16 Apr 2009 at 6:33 pm

   Hi Linda!

   I just purchased my first skinculture 3000 kit and I’m very eager to use it. According to all the testimonials, this seems to be the best kept secret out there! lol Just one question though. Should I stay away from the sun during the six-day treatment? Should I continue avoiding it after it’s been completed? If so, how long? I’m planning a trip to Miami Beach in May, and I wouldn’t want my “new” skin to react negatively to the omnipresent Floridian sun.

   Thanks for your assistance! You’re the best!

   Patrice

8. # Patriceon 16 Apr 2009 at 8:49 pm

   Hello again Linda!

   Just forgot to mention, I’m of Haitian descent, my complexion is somewhere between chocolate and caramel and I’ve never had to use sunblock before. So I was wondering if my skin would indeed become more sensitive to the sun after the treatment. I did purchase the after care products along with the skinculture peel 3000, and I’m hoping using those will be sufficient, since we can’t really postpone our trip… :S You think I’ll be ok?

   Anyways, I’m looking forward to hear from you!

   By the way, I’ve read a lot of your responses and I’d like to commend you for your eloquence, clarity, honesty, outstanding people skills and overall “sweetness”. You’ve been such a great help to all of us.

   Take care!

9. # Linda Florentineon 16 Apr 2009 at 9:09 pm

   Hi Patrice,

   It’s so good to hear your enthusiasm!

   I generally recommend folks avoid the sun during the six-day treatment. Now this doesn’t mean you should become a recluse while you’re using the peel. However, it does help to avoid long periods of sun exposure during the treatment, especially when your face begins to peel.

   Once you’ve completed the treatment, feel free to enjoy as much sun as you want! Just be sure to use a minimum SPF 15 sunscreen for at least 30 days following the treatment. If you’re gonna be starting the peel in a few weeks, then you should be fine by the time your Miami Beach trip rolls around. Again, I can’t stress the importance of sunscreen. You’ll be glad you used it.

   I’d sure love some warm sun and soft sand right about now. Well, I’ll guess you’ll just have to enjoy it for me.

   Happy Peeling
   Linda

10. # Linda Florentineon 16 Apr 2009 at 9:22 pm

    Wow Patrice!

    I just read your other comment and I must say my heart is smiling warmly. Thank you so much! I do my best to be everything you’ve mentioned and more, so I’m glad to hear it shows!

    The peel and aftercare products work for every skin tone, so you’re not likely to experience increased sensitivity to sun exposure. Since you’ve purchased the aftercare products, you’ll actually have everything you need. There’s no need to purchase additional sunscreen.

    You couldn’t have made a wiser decision. The aftercare products are great. As long as you use the peel and aftercare products as directed you should be able to enjoy every ray of sunshine your heart desires while in Miami Beach!

    Enjoy your trip, Patrice!

    Cheers
    Linda

11. # Patriceon 20 Apr 2009 at 4:01 pm

    Hi Linda! Hope you’re well!

    You were probably asked this 100 times in the last few weeks, but just so I’m on top of things, is SkinCulture USA still going through shipment and delivery issues? I made my purchase last Wednesday, and despite the claim that they ship orders within 2 business days, my order is still “being processed”. What’s worse is I paid an extra $39.00 for Express Mail International (5-day) delivery, since I live in Canada. As I told you, I’m planning a trip to Miami Beach in May, and I’d hate for my delivery to be already lost. I realize I might come off as paranoid as it hasn’t even been a week since my purchase, but after reading some customers’ feedback on the sometimes poor customer service SkinCulture USA provides (I know for a fact that they never pick up the phone, I tried at least 20 times) I’m getting concerned that this issue might take a turn for the worse.

    So are my concerns legitimate? Will I receive what I ordered within a reasonable deadline?

    Thanks again for all your precious help.

    Talk to you soon!

    Patrice

12. # Linda Florentineon 20 Apr 2009 at 7:35 pm

    Hi Patrice,

    I am well. Thank you!

    Actually, I haven’t been asked this question in a while, which is a good thing. So, I assume those issues have been resolved. When these issues initially arose, I was prompted to contact SkinCulture USA myself because I found it odd. You can read the answer I received here if you haven’t seen it already.

    In short, it appears they received a slew of orders at one time which put other supplies on back order and caused some shipping delays. As for the phone issues, were you calling either of these numbers: 1-877-887-1115 (USA Only) or 1-814-347-0245 (International)? They’re available by phone Monday through Friday between the hours of 9 am and 6 pm EST.

    If you have been calling these numbers during business hours (which I’m sure you have been), then I’m not sure why you’re getting no answer. I’ve always found them to be prompt in responding by phone and email.

    Now, to finally answer you questions, your concerns are legitimate. I’m not sure if I’d be any less concerned if I were in your shoes. However, I don’t think you have anything to worry about at this point. In most cases, people receive their orders within 9 days with regular shipping. Unfortunately, only those who’ve had to wait for longer periods chime in with their feedback. This is understandable, though.

    Also, it could be a time zone issue. I’m not sure what the time difference is in your part of Canada, but if you made your purchase on Thursday according to EST, then Monday EST would be the second business day since they are closed on weekends. You’ll likely see an update tomorrow. I don’t know I’m just throwing some possibilities out there. I am confident, though, that you’ll receive your order within a reasonable deadline.

    If you haven’t already, Patrice, I suggest you send an email to umm@skincultureusa.com in addition to calling 1-814-347-0245. Sorry for the long, verbose response. I can be long-winded at times. I think I have three lungs

    I hope you hear from them soon, Patrice. Will you let me know how things work out for you?

    Thanks
    Linda

13. # Patriceon 21 Apr 2009 at 7:03 pm

    Hello again Linda!

    How you manage to answer people so fast and so efficiently is still beyond me… lol Anyways, how are you doing? I, for one, have had better days… Unfortunately, nothing has changed since yesterday. My order hasn’t been shipped out yet and is still “being processed”, whatever that means at this point. Before writing you yesterday, I had actually already sent an e-mail to umm@skincultureusa.com to inquire about the status of my order. After trying to call both customer service numbers about 30 times each (no exaggeration), I figured I might as well resort to writing them. According to their pre-recorded message, e-mailed inquiries would ensure “faster” service (a response within 24 to 72 hours!!!).

    So it’s been 24 hours and, as I expected, nobody has gotten back to me as of yet. Just for kicks, I decided to try my luck with the customer service line again. I’m not gonna lie to you Linda, I don’t think they have more than one rep working at their call center. They literally NEVER PICK UP! The phone doesn’t even ring. After their little introduction they almost automatically forward the call to their voicemail. I’ve tried both numbers time and time again—morning, afternoon AND evening. They claim that our call is important to them, that an agent will be with us shortly and that our call might be recorded for security assurance. I’m guessing they felt the need to include that whole scenario to add to their credibility. Anyways… I have to admit that today, at around 5pm EST, after my 36th attempt, I did manage to speak to someone. I explained my situation to the agent and before I could even give him my name and order number, he asked me if this was about a Skin Culture order. I said yes (obviously!), and he told me right away that a lot of their products were back-ordered and that they should be receiving a new shipment either by the end of this week or next week. He then told me that I’d be notified by e-mail as soon as my order would be shipped.

    So they’re currently out of stock. That’s understandable. What I find less understandable is the fact that, ever since I created my account last week, Skin Culture has been sending me AT LEAST one e-mail per day encouraging me to purchase their products at a lowered price, an offer that would only last a “limited” time. I was already sold on the product. I purchased it since last Wednesday. I even paid a little extra to have it rushed to me. I keep getting e-mails detailing the product’s benefits and prompting me to buy what I already bought. And now I’m being told the product’s back-ordered??? They couldn’t include that useful piece of information on their website?? Had I known that, I wouldn’t have wasted nearly 40 dollars for rushed delivery.

    I barely know you Linda, but from the responses you’re so patiently giving us everyday, I know how empathetic you are; so I’m certain you understand my frustration. Skin Culture urges customers to buy, buy, buy, but barely provides ANY assistance at all. Mind you, the products look great, and I’m sure they work as well as the site claims. I just think that it’s a shame the quality of their goods doesn’t match the quality of their service. Anyways, just thought I’d share that with you. I guess I’M the long-winded one now, lol. By the way I love reading your replies, as you know, so rest assured: the more verbose the better!

    Again, thanks for listening! I’ll let you know how things unfold. In the meantime, take care of yourself!

    Talk to you soon!

    Patrice

14. # Linda Florentineon 21 Apr 2009 at 11:27 pm

    Hi Patrice,

    I am doing well today! Thanks for asking! Since I practically live next to my computer I’m always popping in here to see how things are going, so quick responses are my specialty.

    I’m glad to see a fellow member of the “three lung club” being unashamed in her verbosity. I don’t know if I can top you in being long-winded today, but we’ll see.

    Okay, enough of my antics for now.

    First, let me thank you for giving an update on your experience. As I read every detail, I couldn’t help but to feel a bit peeved (no, livid) myself. The product is absolutely great, but I’d hate to see these service issues have too negative of an affect on the company and people’s sentiments about the peels.

    Perhaps it’s because I’ve heard enough stories like this one and each one makes me a little more upset and ready to take some kind of action in my readers’ defense. On one hand I can understand the challenges a company faces with the phone ringing off the hook all day and tons of products on back order, not to mention all the concerns arising form other departments. Maybe their short on staff, too.

    One the other hand, from a consumer’s standpoint, it’s totally frustrating to try to reach a resolution on something and hear nothing after dozens of attempts to make contact. I’ll certainly do what I can to get some answers this time around. Everyone here is absolutely great and deserves an explanation.

    I’m glad to hear you were FINALLY able to get someone to answer the phone. I’m sure they’ve been doing their best to catch as many call as they could.

    As for the emails, I can understand where you’re coming from. And it would be nice if they mentioned when products are on back-order at some point during the checkout process. I think this would at least help people feel better about delayed shipments because they would be expecting things to take longer than normal. Hopefully service improves and they get some more people to handle phone calls, at least when products are on back order.

    Anyway, that’s my two cents for today. Maybe it’s more like 35 cents

    I really hope you have everything you need before your vacation. In the meantime, have you thought about asking them to refund the extra money you paid for expedited shipping? I’m sure you have. You’re certainly entitled to it. I can imagine you thought of a million other things you cold have asked them after you hung up. There’s something a little mind-numbing about dialing the same number over and over and over and over and over. I sometimes forget whom I called and what I called for.

    I’m gonna stop rambling now. I look forward to hearing how things unfold for you, Patrice. I’m all ears.

    Cheers
    Linda

15. # Patriceon 24 Apr 2009 at 8:20 pm

    Hola Linda! Did you miss me? lol

    How’s everything? I just thought I’d drop by and give you an update on this whole ordeal I’m going through with Skin Culture. So… as I expected, a week has passed and still nothing. I’ve been playing the waiting game so much I’ve mastered it by now. This is getting pretty ridiculous though. They REALLY need to announce that all of their peels are currently back-ordered… Anyways, I called customer service again and to my surprise I actually spoke to somebody on the first try (after a 20-minute wait mind you, but still). I must admit there IS some improvement in that area… Anyways, the agent I spoke to—her name was Tina—told me that they were out of stock due to the exceptionally high demand their recent promotion has generated (you know, that same promotion Skin Culture has been bombarding my inbox with). According to her, this whole situation should be resolved within “a couple of weeks”. Yes, A COUPLE OF WEEKS. Up until now, they’ve gone as far as “talking to the manufacturer”… Wow.

    I told Tina that I had paid $39 for Express International delivery and she skillfully and tactfully let me know that I would receive zero compensation for the extended delay, stressing that, if I hadn’t selected that shipment method, “Lord knows when I would’ve received my order.” Way to leave a client feeling satisfied. I wasn’t sure whether I was going to purchase a second peel from Skin Culture, but after that brilliant display of customer care, why doubt any further?

    Forgive the sarcasm. You know I got love for you Linda. I just needed to vent a bit. lol

    I’ll keep you posted.
    The saga continues… lol

    Take care

    Patrice

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